Our service is tailor made to meet every client’s needs and packages start from as little as ten pounds per week. RFC call centre is manned 24/7 by our team of trained professionals who are committed to provide unmatched responsiveness, friendly and reliable service building long term customer satisfaction, situated control room in our head office.
RFC Call Centre provides a personalised answering service to all businesses big and small
Our Rates
Our Rates start from as little as ten pounds per week billed quarterly in advance and are among the most competitive in the industry. This starting rate normally applies to our one site clients which allow everyone time to evaluate the amount of contact between both parties.
Property Management Emergency Response
To get started RFC will set up an emergency contact list to cover all conceivable emergencies in each particular site. Our clients must furnish us with all the relevant contact names and telephone numbers to help our call centre operatives respond correctly. If you do not have a list of tradesman to carry out essential repairs then over time RFC will find some suitably qualified tradesman and instruct them to carry out essential repairs once rates have been agreed.
How It Works!!
RFC will take the call to your dedicated phone we have for your out of hours emergency response.
RFC will get a understanding of the problem and if we can’t talk the person through the problem we will call one of your dedicated tradesmen to deal with the problem .
Once we have contacted the tradesman and he has agreed to take the job if required we will call the person back and explain to them what we have done and what time to expect a tradesman.
Once the job is fixed we will then email the client and explain to them time of call details of person who called and from where and how we dealt with the issue. This way when the client turns on his or her email the next day full report of what happened and is rest assured dealt with properly by RFC .
RFC Security Control Room Centre
RFC Security Control and Command Centre maintains a constant 24/7 feed of information between our clients, management team and security officers on the front line, ensuring a fast and correct response to any incident.
RFC Control Room is used to monitor the movements of all Security Officers and our Patrol Division 24 hours a day. Our Mobile Patrol Vehicles are also continuously tracked using Global Positioning System (GPS) satellite technology ensuring their safety at all times. Working in close liaison with the Gardai, our controllers are in a position to identify potential hazards or threats, and advise customers and security officers accordingly.
Being in constant communication with our Security Officers at customer locations also ensures that our staff are safe at all times. Control Room operators can quickly dispatch supervisors, patrol drivers and emergency services if required. All patrols, site visits, open up/lock ups of buildings and alarm response services which we provide for our clients are logged and monitored carefully by Control Room Operators. A detailed list of patrol times can be given to any of our clients on request.
We also offer a facility to businesses whereby lone workers can be monitored throughout their shift by our 24 hour Control Centre. Should you have staff who work alone at night we can offer support and supervision of your staff at a very competitive price. This helps ensure your staffs safety while working alone.
This new requirement is to have a command and control centre for all security companies. All licenced security companies that have lone workers at night will have to comply with the legal document to pass there next Audit.
We at RFC understand the costs involved in setting up a command and control centre with the cost of manpower alone reaching a minimum of 70,000 per annum. RFC Security Control Room would like to offer you this services at a fraction of the cost of operating your own.
Our rates are very competitive and they started at 7,500.00 per annum.
We guarantee to be professional at all times!
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RFC is fully licensed with the Private Security Authority and ensures full compliance with all government legislation and is equipped to cater to all aspects within the UK security industry.
RFC Security UK - Your Trusted Security Partner
At RFC Security, we’re passionate about security. We understand that customers rely on us to safeguard their sites. That’s why every security contract we undertake we consistently deliver the very highest professional standards.